Terms of service

Terms of Service

Effective Date: July 26, 2026

Welcome to Sadie & Co. These Terms of Service ("Terms") govern your use of the Sadie & Co website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products.

1. About Sadie & Co

Sadie & Co is a small business offering handmade self-care products, home fragrance products, pet care products, gifts, clothing, and other products that may be added to our store from time to time.

We reserve the right to modify, update, or discontinue products, services, pricing, or website content at any time without prior notice.

2. Product Information

We make every effort to ensure that product descriptions, photographs, colors, sizes, measurements, and other information displayed on our website are accurate.

Because many of our products are handmade or handcrafted, slight variations in appearance, color, texture, scent, or finish may occur. These natural variations are not considered defects.

Product colors may also appear differently depending on your device, screen settings, or lighting.

3. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse an order at our discretion.

If a product becomes unavailable after you place an order, we will contact you and may offer a replacement, store credit, or refund for the unavailable item.

4. Pricing and Payments

All prices are listed in U.S. dollars unless otherwise stated.

Sadie & Co reserves the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been placed and confirmed.

By placing an order, you agree to provide accurate and complete billing and shipping information.

We reserve the right to refuse or cancel an order if we suspect fraudulent activity, unauthorized use of payment information, pricing errors, or other issues that may affect the validity of the transaction.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart.

You will receive an order confirmation after your purchase has been successfully submitted. An order confirmation does not guarantee that an order cannot be canceled due to product availability, pricing errors, suspected fraud, or other circumstances.

Sadie & Co reserves the right to refuse or cancel any order at our discretion. If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method or otherwise handled in accordance with our Refund & Return Policy.

6. Shipping

Shipping and processing times are estimates and are not guaranteed.

Sadie & Co is not responsible for shipping delays caused by carriers, weather, holidays, natural disasters, incorrect addresses, or other circumstances beyond our control.

For additional information, please review our Shipping Policy.

7. Returns and Store Credit

Returns are subject to the Sadie & Co Refund & Return Policy.

Eligible clothing returns may be accepted for store credit if they meet the requirements outlined in our Refund & Return Policy.

Due to health, safety, and hygiene considerations, certain handmade and personal care products may not be eligible for return once opened or used.

8. Handmade and Personal Care Products

Our handmade products are created with care and are intended for their stated purpose.

Customers are responsible for reviewing product descriptions, labels, ingredient information, warnings, and usage instructions before using any product.

If you have known allergies, sensitivities, or concerns about a product's ingredients, please review the ingredient information and consult an appropriate professional before use.

Discontinue use of any product if irritation or an adverse reaction occurs.

Sadie & Co is not responsible for misuse of products, failure to follow product instructions, or reactions resulting from individual sensitivities or allergies.

9. Pet Care Products

Pet care products are intended for their stated purpose and should be used according to the product instructions.

Customers are responsible for determining whether a product is appropriate for their individual pet. If your pet experiences an adverse reaction, discontinue use and consult a veterinarian as appropriate.

Sadie & Co is not responsible for adverse reactions resulting from misuse, improper use, or individual sensitivities.

10. Clothing

Customers are responsible for reviewing product descriptions and available size charts before purchasing clothing.

Because sizing may vary between styles and manufacturers, we encourage customers to review measurements carefully before placing an order.

Clothing returns are subject to our Refund & Return Policy.

11. Website Use

You agree to use our website only for lawful purposes.

You may not use our website to:

Violate any applicable laws or regulations
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of our website
Submit false or misleading information
Use our website for fraudulent or unlawful activities
Copy, reproduce, or misuse our content without permission

12. Intellectual Property

All content on the Sadie & Co website, including but not limited to logos, branding, product names, photographs, graphics, written content, product descriptions, and website design, is owned by or licensed to Sadie & Co unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

13. User-Submitted Content

If you submit reviews, photographs, comments, testimonials, or other content to Sadie & Co, you grant us permission to use, reproduce, display, and share that content for business and marketing purposes, unless otherwise prohibited by law.

You are responsible for ensuring that any content you submit does not violate the rights of others or contain unlawful, offensive, or misleading material.

14. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience and do not constitute an endorsement or guarantee of the third party's products, services, content, or practices.

Sadie & Co is not responsible for the content, policies, or practices of third-party websites.

15. Disclaimer

Our website and products are provided on an "as available" basis.

To the fullest extent permitted by applicable law, Sadie & Co makes no warranties or representations regarding the uninterrupted availability of our website or the accuracy or completeness of all website content.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Sadie & Co and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products, except where such liability cannot legally be excluded.

17. Changes to These Terms

Sadie & Co reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the State of Mississippi, without regard to conflict-of-law principles.