Shipping Policy

Effective Date: July 26, 2026

Thank you for shopping with Sadie & Co! We carefully package each order to ensure your products arrive safely and ready to enjoy.

Order Processing Times

Orders are typically processed within 3–5 business days after your order is placed.

Because many of our products are handmade in small batches, some items may require additional processing time. If there is a significant delay with your order, we will contact you with an update.

Orders are processed Monday through Friday, excluding holidays.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Estimated delivery times provided at checkout are estimates and are not guaranteed. Shipping times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside of Sadie & Co's control.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Clothing Orders

Clothing items are carefully inspected before shipment. Please review the size chart and product description before placing your order to ensure you select the best size for you.

Clothing returns are subject to our Refund & Return Policy.

Handmade Products

Our handmade products, including body care, candles, wax melts, and pet care products, are made with care and packaged securely.

Some handmade products may be made to order or produced in small batches, which may affect processing times. Any applicable processing information will be provided on the product page.

Shipping Delays

Sadie & Co is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, incorrect or incomplete shipping addresses, or other circumstances beyond our control.

If your package is delayed, please use the tracking information provided in your shipping confirmation to contact the shipping carrier directly.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to Sadie & Co due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, Sadie & Co is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your delivery location. You may also contact the shipping carrier to file a claim.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery at sadiecoshop@gmail.com.

Please include your order number and clear photos of the damaged packaging and products so we can review the issue and assist you.

Local Pickup

Local pickup may be available for customers in the local area when offered at checkout.

Customers selecting local pickup will receive instructions regarding the pickup location and available pickup times after their order is placed.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Contact Us

If you have questions about your order or our Shipping Policy, please contact us at:

Sadie & Co
Email: sadiecoshop@gmail.com

We appreciate your support of our small business and thank you for choosing Sadie & Co!