Refund policy

Refund & Return Policy

Effective Date: July 26, 2026

At Sadie & Co, we want you to love everything you purchase. Because we offer a variety of products, including handmade self-care, home fragrance, pet care, gifts, and clothing, our return guidelines vary by product type.

Clothing Returns

Clothing items may be returned within 14 days of delivery for store credit.

To be eligible for a return, clothing must be:

Unworn and unwashed
Free of makeup, stains, odors, pet hair, or damage
Returned with original tags attached
In its original condition and packaging, when applicable

Customers are responsible for return shipping costs. Once your return is received and inspected, approved returns will be issued as store credit.

Sale, clearance, or promotional clothing items are final sale and are not eligible for return or store credit unless the item arrives damaged or defective.

Handmade & Personal Care Products

For health, safety, and hygiene reasons, we do not accept returns on products that have been opened or used.

This includes, but is not limited to:

Body butters and lotions
Body scrubs
Lip care products
Pet care products
Candles
Wax melts
Gift baskets and bundles
Personalized or custom-made products

Unused and unopened items may be eligible for return at the discretion of Sadie & Co. Please contact us before returning any item.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at sadiecoshop@gmail.com.

Please include your order number and clear photos of the item and packaging. We will review your request and, if approved, may provide a replacement, refund, or store credit.

Store Credit

Approved returns for eligible clothing items will be issued as store credit. Store credit will be provided after the returned item has been received and inspected.

Store credit may be used toward future purchases at Sadie & Co and cannot be redeemed for cash, except where required by applicable law.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed, fulfilled, or shipped may not be eligible for cancellation.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. Sadie & Co is not responsible for items lost or damaged during return shipping.